Deduct costs from a Mollie refund
Sara Meert
When refunding advances via Mollie, I also want the option not to refund the full amount, but the amount minus the Mollie transaction costs + refund costs.
Example:
iDEAL €100 → customer gets €99.46 back
Credit card €100 → customer gets €97.70 back
Legal/practical
I cannot simply deduct costs; in principle, my customer is entitled to a full refund in case of withdrawal (within 14 days, consumer purchase).
So optionally, only when it comes to a different situation (e.g. voluntary leniency refund), you can charge costs under certain conditions.
Sara Meert
Merged in a post:
Personalized refund
Beauty and Cookie
It is the customer who cancels and we who pay for the transaction fees. It will be nice to repay them less. Type of deposit 50euro in case of refund request I can refund 49euro
Sara Meert
Merged in a post:
Personalized refund
Beauty and Cookie
Mollie takes a% off each refund. I would like to repay the amount I decide