Being able to post customer feedback to Google
under review
S
Sven Cornelis
Currently, there is a possibility to set up customers to receive an email after checkout asking for their feedback or what they thought of their visit. In addition, they get to see 2 smileys. A happy face and an unhappy face that they can click on. In addition, there is also the option for customers to write a comment themselves.
This feature request is about the salon owner wanting the ability to have customers' self-written comments appear automatically on Google Reviews. In addition, the salon owner would like to be able to decide for himself which comments may or may not be posted on Google.
B
Barbara
Merged in a post:
Generate Google reviews/be able to better manage reviews
M
Muriel Bollé
Optios can better manage reviews:
Add a text to the normal Optios review mail: we will also post it on our Google page.
And then below: tick here if you do not want this.
This way, we can generate many more Google reviews.
A
Anneke Little Lux Hairsalon
Amai this would be great!
I
Ilse Van Dommelen
Super
S
Sven Cornelis
under review
a
anneke
I would like to be able to change the text in the review email and it would be useful if you could indicate the customers who should receive the review.
B
Barbara
Merged in a post:
Reviews
G
Green Bottle
I would like to mention the reviews that the customers give
See Google appear too
S
Starmaker937
Hiiiiii
L
Laura Boucké
absolutely necessary!
S
Starmaker937
Laura Boucké:
S
Starmaker937
Laura Boucké:
A
Ann Benoit
Top idea. Because everyone is looking for a perfect address via Google!!
S
Sven Cornelis
I did some research and unfortunately it is not possible to automatically post a Google Review in a customer's name. What could be done is that we provide a more automated way to forward the link to the Google Review page to customers (As explained here in the help center https://help.optios.net/nl/articles/5165503-hoe-kan-ik-google-reviews-uitsturen). We also think Google Reviews is a great addition to the Optios Reviews. The benefits of Google Reviews are good for finding and gaining the trust of customers who search for their hair salon or beauty salon via Google
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