Ideas box

You can track all advances in various places, but the customer sheet only shows online advances. Would be useful if you also see all advances listed with the customer himself (online and checkout).

When a product reaches the minimum stock value due to consumption, notify the main account by email. In this way, stock breakages can be prevented. An alternative is to give an on-screen message when scanning out the “consumption” of a product that equals the minimum stock value. This way, the employee can take action and create a new order with the supplier. The minimum requirement is to see the remaining stock in the “Consumption” screen, after processing the consumed product.

Customers who do not prefer an employee should first book with new (or set up as such) employees so that they can quickly build their own customer base. Now, there is apparently some vague script that determines where they are booked, but it is important that new employees quickly build their own clientele to become profitable. As far as I know, in the past, the employee on the left side of the calendar was booked first, then the others. Now that is apparently no longer the case, and that is very annoying.

As soon as a customer joins the waiting list via online booking, there should be a notification in the notification center, such as regular appointments.

Search function within created blocks. to make it easier to find something in a created block.

Search function within created blocks. to make it easier to find something in a created block.

At Resengo, one of the settings is the time you can allow between 2 reservations. We are currently setting this to OR 75min (60min + 15min clean-up time between each reservation) so that the customer only gets options where no restrictions are imposed on subsequent potential customers. e.g.: there is already a massage from 10 a.m. to 11 a.m. and one from 5 p.m. to 6:30 p.m. The customer who wants to reserve a 60-minute massage can then do so at 11:15am, 12:30pm and later, further at 2.30 pm and 3.45 pm (until 4.45 pm). In the current system, for example, the customer can also make reservations at 11:30am, 11:45am, 12:00pm or 12:15pm, causing unusable openings of 15, 30 or 45 minutes. As a result, the therapists are able to perform fewer massages and we, as a company, unfortunately have fewer customers.

Due to a very wide margin, each service is displayed over 2 to 3 lines, which makes the already long list of services per category extra long and unclear for customers. GOAL = BETTER PRESENTATION + BETTER OVERVIEW OF THE ONLINE TOOL