In automatische annulatie mail indien voorschot niet betaald, vermelden dat het dus geannuleerd is omdat klant het voorschot niet betaalde, anders is het verwarrend | Voters

In automatic cancellation mail, if the deposit has not been paid, state that it was therefore canceled because the customer did not pay the deposit, otherwise it is confusing

planned

Anicée Van Camp

In automatic cancellation mail, if the deposit has not been paid, state that it was therefore canceled because the customer did not pay the deposit, otherwise it is confusing

March 1, 2023

Sara Meert

marked this post as

planned

Alina Lugojan

Indeed, there is an urgent need, we do not use the automatic delete appointment feature if they do not pay an advance because it is confusing. 1 clear email and problem has been solved. Would save us a lot of work and discussion with customers.

Marie De Paepe

The faster, the better. Customers don't understand their cancellation.

Sarah Van Langeraert

Idd would be useful if this were clearly stated

Nele Couvreur

Definitely true!