In automatische annulatie mail indien voorschot niet betaald, vermelden dat het dus geannuleerd is omdat klant het voorschot niet betaalde, anders is het verwarrend | Voters

In automatic cancellation mail, if the deposit has not been paid, state that it was therefore canceled because the customer did not pay the deposit, otherwise it is confusing

in progress

Anicée Van Camp

In automatic cancellation mail, if the deposit has not been paid, state that it was therefore canceled because the customer did not pay the deposit, otherwise it is confusing

March 1, 2023

Sara Meert

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in progress

Sara Meert

Merged in a post:

Communication to salon owners in case of cancellation

Milandra Optios

Is it possible to create 2 different emails in case of cancellation, namely 1 showing that the customer canceled the appointment himself and 1 so that it is clear that the appointment was automatically canceled because the deposit was not paid?

July 4, 2025

Sara Meert

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planned

Alina Lugojan

Indeed, there is an urgent need, we do not use the automatic delete appointment feature if they do not pay an advance because it is confusing. 1 clear email and problem has been solved. Would save us a lot of work and discussion with customers.

Marie De Paepe

The faster, the better. Customers don't understand their cancellation.

Sarah Van Langeraert

Idd would be useful if this were clearly stated

Nele Couvreur

Definitely true!